Hulu Queue Management Design Problems

I have Hulu on Apple TV and Roku devices, and I really struggle to understand why each experience is so uniquely flawed. I think the developers are so focused on surfacing their content in immersive ways that they haven’t actually asked anyone that uses it in the real world for their experiences. So, here is my feedback (Hulu dev team, hope you are listening).

For those not familiar with Hulu concepts, the basics are this. Hulu’s special niche is their availability of current season TV shows from most major networks. Often, the number of episodes is limited to the most recent five or so. Hulu has a queue, which you can add to, to keep track of shows you want to watch. They also have a favorites feature that has the handy behavior of automatically adding new episodes of a show to your queue.

The queue management features sound good. But here are the issues…

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Not the Best Microsoft Experience

Today I received an email from Microsoft regarding an Annual Maintenance Notice for the Microsoft Certification Program. I haven’t logged into the MCP for a long time, so I thought I would take a look to see what nice improvements I might see. It was nice that the email included my MCID, so that saved me a minute looking it up. I was required to also provide an access code. Those are only good for 12 months, so I knew that the one I had previously used had expired. I followed the link to get a new access code. Here’s where things started to go wrong…

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